In the initial order, you will receive the measurement kit of three sizes, small medium and large.
The sizes are exactly the sizes you will receive in the genuine product.
After you choose the size and color you want, we will send you the genuine necklace collar.
You can watch a video that will explain how to use the measurement kit. Click here

First, we are sending you the size kit for the necklace collar.
After you have chosen the size you want, the collar will be delivered to you by special delivery with a tracking number up to 50 business days after you send us e-mail with your selection from size kit and color.
Some delays are not depend on us but on the mail post in your country.
The cost of order cancellation before we send you the order fees is 30% of the order, and 70% will be refunded to you.

The estimated activity time for photo display is about one hour and a half.
The estimated activity time for video display is about one hour and a half.

Yes, The collar is protected against splashing water and dust IP54

Every one necklace collar comes in a package with a charging cable, one strap.
Optional: two removable buckle with hoops.

The collar connects to a smartphone via Bluetooth.
Content can be changed through the app.

The video content plays same video in a loop.
After each video loop, there is a slight pause of 10 milliseconds

Of course, we are available for you by sending an e-mail, please indicate the invoice number or attach it.